Refund & Return Policy
Your satisfaction is the reason we're in business. If something isn't right, here's exactly how we handle it — clearly and fairly.
Return window
You may request a return within 30 days of delivery. To be eligible, the item must be unused, in its original condition, and in its original packaging.
How to start a return
Email support@relievoa.com with your order number and the reason for your return. We'll reply within 24 hours with step-by-step instructions. Please do not send items back before contacting us, as returns without prior authorization cannot be processed.
Return shipping costs
- If the return is due to our error or a defective/damaged item, Relievoa covers the return shipping cost.
- If the return is for other reasons (for example, you changed your mind), the customer is responsible for return shipping costs.
Damaged or defective items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or a full refund, including any shipping you paid.
Refunds
Once we receive and inspect your returned item, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few additional days to appear.
Non-returnable items
For hygiene reasons, certain personal-use items cannot be returned once opened, unless they are defective. Any such exceptions are noted on the product page.
Cancellations
You may cancel an order for a full refund any time before it ships. Once an order has shipped, our standard return process applies.
Need help? Email support@relievoa.com — we're here Monday to Saturday, 9:00 AM – 6:00 PM (GST).