Shipping & Delivery Policy

We want you to know exactly what to expect after you place an order. Transparency here is a promise, not fine print.

Order processing time

Orders are processed within 1–3 business days after payment is confirmed. Processing includes quality-checking and preparing your item for shipment. Orders placed on weekends or public holidays begin processing on the next business day.

Delivery time (United States)

Estimated delivery is 5–12 business days after processing for standard domestic orders. Total time from order to doorstep is therefore typically 6–15 business days. These are good-faith estimates; occasional carrier or customs delays can occur, and we will always keep you informed if anything affects your order.

Shipping origin

Our products are shipped from our fulfillment and warehouse partners. Where an item ships from a partner facility, the delivery estimates above already account for this.

Shipping costs

Shipping costs, if any, are calculated and shown clearly at checkout before you pay. Any free-shipping threshold will be stated on the product page and in the cart.

Order tracking

As soon as your order ships, we email you a tracking number and a link to track your package. Tracking information is updated by the carrier and may take 24–48 hours to show its first scan. You can reach us at support@relievoa.com any time for a status update.

Currency

All prices and shipping charges are displayed and processed in US Dollars (USD).

Incorrect address

Please double-check your shipping address at checkout. We cannot be responsible for orders sent to an address entered incorrectly, though we will do everything we can to help.

Questions about shipping? Email support@relievoa.com or call +971 56 959 1991.

Relievoa — Villa 70, Street 65, Al Shamkha 14, Abu Dhabi, United Arab Emirates.